1. What types of products do you offer? We offer a wide range of adult products, including toys, bondage and fetish items, couples toys, lingerie, and lubricants.
2. Do you ship worldwide? Yes, we provide worldwide shipping.
3. How discreet is your packaging? Our packaging is very discreet, with no explicit labels or descriptions on the outside to ensure privacy.
4. What payment methods do you accept? We accept various payment methods, including credit cards, PayPal, and other secure payment options.
5. How can I track my order? Once your order is shipped, we will provide you with a tracking number via email.
6. What is your return policy? For hygiene reasons, we cannot accept returns on opened items. However, if an item is defective, please contact us within 30 days for a replacement.
7. Are your products safe to use? All our products are made from body-safe materials and comply with international safety standards.
8. Can I cancel or modify my order after placing it? If you need to cancel or modify your order, please contact our customer service as soon as possible. Once the order is processed, we may not be able to make changes.
9. What is the VIP Membership subscription? The VIP Membership subscription is $179.95 per month and includes benefits such as a welcome gift, exclusive VIP discounts, access to special content (blog posts, tutorials, videos), referral bonuses, and a quarterly gift box sent to your address.
10. What are the benefits of the VIP Membership?
- Welcome gift
- Exclusive VIP discounts
- Special content access (blog posts, tutorials, videos)
- Referral bonuses
- Quarterly gift box with a mix of products from selected categories, at least one high-value product, and customization options.
11. What customization options are available for the quarterly gift box? You can customize your quarterly gift box with products from the following categories:
- Toys: Vibrators, Dildos, Couples’ Toys, Anal Toys, Male Toys
- Lingerie: Bras & Panties, Babydolls, Bodysuits, Corsets, Plus Size Lingerie
- Bondage & Fetish: Restraints, Whips, Blindfolds, Fetish Wear
- Lubricants & Wellness: Water-Based Lubes, Silicone-Based Lubes, Massage Oils, Sexual Enhancers
- Novelties & Gifts: Adult Games, Erotic Books, Sexy Gifts
- Surprise Me: Option for a surprise selection of trending and new products
12. How do I register for the VIP Membership? To register for the VIP Membership, visit our membership page, select the VIP Membership option, and follow the instructions to complete your registration.
13. How can I cancel my VIP Membership? To cancel your VIP Membership, please contact our customer service team at least 7 days before your next billing cycle. They will assist you with the cancellation process.
14. How do you protect my privacy and data? We use advanced security measures to protect your personal information and ensure your data is safe. We never share your data with third parties without your consent.
15. How discreet is your packaging? Our packaging is very discreet, with no explicit labels or descriptions on the outside to ensure your privacy.
16. How can I contact customer service? You can reach our customer service team via email at [customer service email] or through our contact form on the website.